Privacy Policy
Last Updated: September 2026. How we protect and process customer data at Dr. Chimney & Hob.
1. Information We Collect
Dr. Chimney & Hob collects customer information required to process and fulfill spare part orders and service appointments: full name, shipping and billing address, email address, telephone number, and order history. Online payments are processed through RBI-authorized, PCI-DSS compliant payment gateways (Razorpay). We do not store or have access to your full credit/debit card numbers or bank credentials.
2. Cookie Policy
We use technical and session cookies to support user authentication, shopping cart preservation, and wishlist management. These cookies ensure a seamless browsing and checkout experience and are not sold to third-party data brokers.
3. Sharing of Information
Customer address and phone numbers are shared solely with verified logistics partners (such as Delhivery, BlueDart, DTDC, or India Post) strictly for delivery transit and real-time SMS/WhatsApp tracking updates. We never sell, rent, or trade your personal information.
4. Data Security
Our website employs end-to-end 256-bit Secure Sockets Layer (SSL/TLS) encryption across all web pages and payment handoffs. Database connections are restricted through secure cloud protocols to ensure customer records are safeguarded against unauthorized access.
5. Contact Support
For privacy inquiries, data deletion requests, or questions regarding personal information, please visit our Contact Page or email us directly at drchimneyandhob@gmail.com.