Return & Refund Policy
Transparent, fair guidelines for returns and refunds on chimney and hob spare parts.
Important Notice on Model Compatibility
At Dr. Chimney & Hob, we supply chimney and hob spare parts for different appliance models and brands. Because spare parts are model-specific and technical products, customers are requested to verify the product dimensions, model compatibility, voltage, and specifications before placing an order.
1. Return Window
We accept return requests within 7 days of delivery for eligible products.
2. Eligible Returns
A return may be accepted in the following situations:
- ✓Wrong product supplied by Dr. Chimney & Hob.
- ✓Product received damaged during transportation.
- ✓Verified manufacturing defect.
- ✓Product is unused, uninstalled, and in its original packaging.
3. Non-Returnable Products
Returns will not be accepted for:
- ✕Parts that have been installed, wired, mounted, or used.
- ✕Parts that have been modified, damaged, or tampered with after delivery.
- ✕Products returned without original packaging.
- ✕Products ordered incorrectly by the customer due to incorrect model, size, measurement, voltage, or compatibility.
- ✕Products damaged due to improper installation or handling.
4. Return Shipping Charges
Our Responsibility
If the return is due to a wrong product supplied by us, verified manufacturing defect, or damage during transportation, Dr. Chimney & Hob will bear the return shipping cost.
Customer Responsibility
If the customer ordered the wrong part or changes their mind, the customer is responsible for the return shipping cost, and the product must strictly meet our return conditions.
5. Return Process
Customers must contact us within 7 days of delivery through WhatsApp or email and provide:
Our team will review the request and confirm whether the product is eligible for return.
6. Refund
After the returned product is received and inspected, the refund will be processed for eligible returns.
Refunds will normally be made to the original payment method. Processing time may vary depending on the payment provider or bank.
Shipping charges are non-refundable unless the return is caused by an error on our part, a verified manufacturing defect, or transit damage.
7. Compatibility Responsibility
Customers are responsible for checking the appliance model, dimensions, and specifications before ordering. If you are unsure about compatibility, please contact us before placing the order.