Shipping & Delivery Policy
Reliable, insured delivery for kitchen chimney and hob spare parts across India.
Pan-India Express Delivery
Dr. Chimney & Hob partners with premier domestic logistics carriers to deliver spare parts securely and swiftly to all serviceable PIN codes throughout India.
1. Order Processing & Handling Time
All orders are processed and prepared for dispatch within 1 to 2 business days (Monday through Saturday, excluding national and public holidays) after successful payment verification.
Orders placed after 4:00 PM IST or on Sundays will be queued for processing on the subsequent business day.
2. Delivery Timelines Across India
Once handed over to our courier partners, estimated delivery durations are as follows:
3. Shipping Rates & Costs
Standard Orders (Under ₹3,000)
A flat shipping fee of ₹200 is applied at checkout to cover secure packaging, protective bubble-wrapping, and courier handling.
Orders ₹3,000 and Above
FREE Standard Shipping is automatically applied at checkout for all qualifying orders of ₹3,000 or more across India.
All shipping fees and applicable taxes are transparently calculated and displayed before you make payment. There are no hidden or surprise delivery fees at the time of delivery.
4. Order Tracking & Notifications
As soon as your shipment is dispatched, you will receive an automated notification via WhatsApp and/or email containing your courier name (such as Delhivery, BlueDart, DTDC, or India Post) and your unique tracking AWB number.
You can also track your live shipment status anytime through our Track Order Portal.
5. Damaged Shipments & Missing Items
We inspect every chimney motor, blower wheel, PCB, filter, and burner assembly before packaging. If the outer shipping box appears severely crushed, punctured, or opened upon delivery, please document photographs or videos before accepting the package.
In the rare event of transit damage, report the issue to us within 48 hours of delivery with unboxing photographs so we can issue an immediate replacement or refund as per our Return & Refund Policy.
Need Help With Your Shipment?
Our dispatch and support team is here to assist with any questions regarding delivery timeframes, address updates, or tracking: